Frequently asked questions

If you want to rent a bike, you can fill in the booking form on our website. Once you have done so, you will receive a standard confirmation e-mail.

Please bring your identity card or passport. We also ask for a deposit of 50€ (only for e-bikes and city bikes) in cash. This 50€ will be returned to you at the end of your rental period, after we have checked your bike. Finally, you also need a bank card to pay for the rental.

The rental period starts at 9 a.m. and lasts until the shop closes. The rental period is therefore not 24 hours.

Yes, we have helmets available in different sizes. This is included and you do not have to pay extra for it.

Yes, you get an extra lock for your bike. With the exception of racing bikes. This is included and you do not have to pay extra for it.

Yes, the ‘city’ and ‘E-bikes’ come with panniers. This is included and you do not have to pay extra for it.

Size 50: 1.60 m -> 1.69 m
Size 53: 1.69 m -> 1.75 m
Size 55: 1.75 m -> 1.83 m
Size 58: 1.83 m -> 1.90 m
Size 61: 1.90 m -> 2.00 m

Answer follows later

SPD, SPD SL, KEO look and flat pedals. This is included and you do not have to pay extra for it. If you have other pedals or pedals with a powermeter, you can bring them yourself and we will mount them on your bike.

Yes, this is possible. For 5 euros extra (per day) you can rent cycling shoes.

Yes, there are 2 bottle cages on the bike. You can also buy bottles in the shop for 2.50 euros (500ml) or 6 euros (750ml).

Yes, we sell isotonic drinks, energy and protein bars.

No problem! If you take it with you, we will mount it on your bike.

No, we do not have any .gpx routes available. Our ‘Bike Sensations’ team will be happy to tell you the most beautiful routes on the island personally.

Size S/48: 1.60 m -> 1.70 m
Size M/53: 1.70 m -> 1.80 m
Size L/58: 1.80 m -> 1.90 m
Size XL/61: 1.90 m -> 2.00 m

Size S: 1.60 m -> 1.70 m
Size M: 1.70 m -> 1.80 m
Size L: 1.80 m -> 1.90 m
Size XL: 1.90 m -> 2.00 m

No, the ‘city bikes’ are not intended for this purpose. If you want to ride off-road, you have to hire an MTB.

Size S: 1.60 m -> 1.70 m
Size M: 1.70 m -> 1.80 m
Size L: 1.80 m -> 1.90 m
Size XL: 1.90 m -> 2.00 m

For the E-bikes and City Bikes, we ask for a 50 euro deposit. You will get this back when you return the bike and have not cycled off road. The deposit can only be paid in cash.

Yes, we also ask for a passport/driving licence number. A photo of this document is sufficient.

Yes, we will deliver the bikes for free if you spend more than 200 euros. You can indicate in the ‘note part’ where you are staying and we will contact you to let you know what time we will bring the bikes.

You can pay for your bike when it is delivered. This must be done in cash as there is no cash machine available.

When you deliver the bike, you make an appointment with the delivery man as to when you want to pick it up again.

No, you are responsible and liable for any damage/theft of the bicycle.

Yes, we offer help if you have problems with the bike along the way. The racing and MTB bikes have a saddle bag with an extra inner tube in case you have a flat tyre.

Yes, we have a flexible policy and you can cancel free of charge if your trip cannot take place due to COVID-19.

No worries, just send an email to info@bikesensations.com and we will answer your question as soon as possible.