How can I book a bicycle?
If you want to rent a bike, you can fill in the booking form on our website. Once you have done so, you will receive a standard confirmation e-mail. (may end up in spam)
What do I need to bring when I rent a bike?
Please bring your identity card or passport. We also ask for a 50€ deposit (only for e-bikes and city bikes) in cash. This 50€ will be returned to you at the end of your rental period, after we have checked your bike. Finally, you will also need a bank card to pay for the rental.
When does my rental start and end?
The rental period starts at 9am and lasts until the shop closes. So the rental period is not 24 hours.
Is it possible to rent a helmet?
Yes, we have helmets available in different sizes. This is included and you do not have to pay extra for it.
Do I get an extra lock with my bike?
Yes, you get an extra lock for your bike. With the exception of road bikes. This is included and you do not have to pay extra for it.
Are there panniers on my bike?
Yes, the ‘city’ and ‘E-bikes’ have panniers. This is included and you do not have to pay extra for it.
Roadbike
What size bike do I need?
Size 50: 1.60 m -> 1.69 m
Size 53: 1.69 m -> 1.75 m
Size 55: 1.75 m -> 1.83 m
Size 58: 1.83 m -> 1.90 m
Size 61: 1.90 m -> 2.00 m
What is the difference between the racing bikes?Which pedals can be put on the bike?
SPD, SPD SL, KEO look and flat pedals. This is included and you do not have to pay extra for it. If you have other pedals or pedals with a powermeter, you can bring them yourself and we will mount them on your bike.
Is it possible to rent cycling shoes?
Yes, this is possible. For 5 euros extra (per day) you can rent cycling shoes.
Are there bottle cages on my bicycle?
Yes, there are 2 bottle cages on the bike. You can also buy bottles in the shop for 5,00 euros (500ml) or 6 euros (750ml).
Do you also sell sports nutrition?
Yes, we sell isotonic drinks, energy and protein bars.
Is it possible to install my garmin holder on the bike?
No problem! If you bring it with you we will mount it on your bike.
Do you have .gpx routes available?
No, we do not have .gpx routes available. Our ‘Bike Sensations’ team will be happy to tell you the most beautiful routes on the island personally.
Ebike
What size bike do I need?
Size S/48: 1.60 m -> 1.70 m
Size M/53: 1.70 m -> 1.80 m
Size L/58: 1.80 m -> 1.90 m
Size XL/61: 1.90 m -> 2.00 m
City/cross
What size bike do I need?
Size S: 1.60 m -> 1.70 m
Size M: 1.70 m -> 1.80 m
Size L: 1.80 m -> 1.90 m
Size XL: 1.90 m -> 2.00 m
Can I ride off-road with the city bikes?
No, the ‘city bikes’ are not intended for this purpose. If you want to ride off-road, you have to hire an MTB.
MTB
What size bike do I need?
Size S: 1.60 m -> 1.70 m
Size M: 1.70 m -> 1.80 m
Size L: 1.80 m -> 1.90 m
Size XL: 1.90 m -> 2.00 m
Deposit
Do you ask a deposit for the bikes?
For the E-bikes and City Bikes, we ask 50 euros deposit. This will be returned when you return the bike and have not cycled off road. The deposit can only be paid in cash.
Do you need anything else?
Yes, we also ask for a passport/driving licence number. A photo of this document is sufficient.
Delivery
Do you also deliver the bikes to my hotel/apartment?
Yes, we deliver the bikes for free if you spend more than 200 euro. You can indicate in the ‘note part’ where you are staying and we will contact you to let you know what time we will deliver the bikes.
How does the payment work with a delivery?
You can pay for your bike when it is delivered. This has to be done in cash because there is no ATM available.
When will the bike be picked up?
Upon delivery of the bicycle, you can make an appointment with the deliveryman as to when the bikes will be picked up.
Insurance
Is the bike insured?
No, you are responsible and liable for any damage/theft of the bike.
Help on the road
Will you come and help if I have problems with my bike on the road?
Yes, we offer help if you have problems with the bike on the road. On the road bikes and MTB bikes there is a saddle bag with an extra inner tube in case you have a flat tyre.
Cancel COVID-19
I have reserved bicycles but unfortunately cannot come due to COVID-19. Can I cancel my booking free of charge?
Yes, we have a flexible policy and you can cancel free of charge if your trip cannot take place because of COVID-19.
My question is not listed or I still have some questions.
Don’t worry, just send an email to info@bikesensations.com and we will answer your question as soon as possible.
